Frequently Asked Questions
Everything you need to know about your Velvet Caviar order.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for all unused items in their original packaging. Please note that shipping fees are non-refundable and a small restocking fee may apply.
Are your phone cases protective or just stylish?
Our cases are designed to offer the best of both worlds. They feature FirmFlex technology and drop-tested bumpers to provide 360-degree protection without sacrificing your aesthetic.
Do you offer a warranty on your products?
Yes, we provide a 1-year limited warranty on all cases and accessories. This covers any manufacturing defects or quality issues encountered during normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.
How do I track my package?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your Velvet Caviar account to view your real-time order status.